GRITS Gigs
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Frequently asked questions

Is it really 2%?

Not exactly — it's a flat fee from the rate card. On a £30 ticket that's 80p, or 60p on Member. Across a normal mix it tends to land around 2% of sales, and less at volume.

Is the cost a flat fee or a percentage?

A flat fee per paid ticket, banded by face value, with a cap so premium tickets never look taxed — plus your licence minimum, which is credited against those fees. No percentage of the door.

Can I pass the fee to the fan?

Yes — build it into your face value if you want to. What we won't do is add a booking fee line to your customer's checkout.

What if the show doesn't sell?

You only pay on tickets actually sold. Empty capacity costs nothing, and we're not sitting on your money either way.

Who handles refunds?

You do. You're the merchant and the seller, so refunds, cancellations and your own terms stay with you — and they're one click in your Stripe account.

When do I get paid?

On Stripe's normal payout schedule, straight to your bank. There's no waiting until after the show for a ticketing company to settle up.

How quickly can I start selling?

Usually a day or two from the first conversation, as soon as your Stripe account and event details are ready. Pay for a licence online and your Control Centre is set up instantly.

How does Stripe work?

You connect your own Stripe account. Every payment lands with you, so you hold the relationship with your buyers. Stripe charges its own card processing to you at its rates; GRITS never receives, holds or pays out ticket money.